Refund policy

100% Customer Satisfaction Guarantee

We stand behind ISORETRACT and want every practice to be satisfied with its purchase. If you are not satisfied with your ISORETRACT, contact us to arrange a return. Customers are responsible for return shipping. If your product arrives damaged or defective, please contact ISORETRACT and we will work with you to resolve the issue.

Opened or Used Products

For health and safety reasons, do not return an opened or used ISORETRACT system unless specifically instructed by ISORETRACT.

If you have used the product and are not satisfied, contact our team. We will review your situation and work with you toward an appropriate resolution under our 100% Customer Satisfaction Guarantee.

Sterilization Requirements
All ISORetract™ units must be sterilized using strict steam sterilization protocols. Use of dry heat sterilizers or any method exceeding recommended temperatures can melt or damage the product. The ISORetract™ team reserves the right to reject refunds or replacement requests if the product is damaged due to improper sterilization. Steam sterilization is the only validated and safest method. No other cleaning or sterilization methods are recommended, and doing so will void the terms of this Return and Exchange Policy.

Damaged Products
If your ISORetract™ Mouth Retractor arrives damaged, please contact us immediately at (385)-545-7010. We will provide a return label for the damaged product and issue a replacement at no additional cost.

Defective Products
If your ISORetract™ Mouth Retractor is defective, please contact ISORetract™ at (385)-545-7010. Our customer service team will guide you through the process of assessing and resolving the defect.

Initiating a Return Process
To initiate a return for an unopened, unused product:

  1. Contact our customer service team at info@isoretract.com.

  2. Provide your order number and reason for return.

  3. Returns must be shipped back to us within 15 days of receiving the product.

Inspection and Damages Policy
We strongly recommend that you inspect your ISORetract™ Mouth Retractor immediately upon delivery for any defects, damages, or discrepancies. If you notice any issues, including defective or damaged items, or if you receive the wrong product, you must contact us within 5 days from the date of delivery.

To report any issues:

  • Email us immediately at info@isoretract.com with clear details and supporting photos of the problem.

Failure to notify us within 5 days will result in the issue being considered ineligible for any corrective action, and we will not be held liable for any damages, defects, or discrepancies.

Exchanges
We only replace items that are defective or damaged. If your item qualifies for an exchange, please follow the return process outlined above.

Refunds
Once we receive and inspect your returned items, we will process your refund. Please allow 5–10 business days for the refund to be credited to your original payment method.

Restocking Fees: 20% will be deducted from your total, including taxes, on the refund amount.

Shipping Returns
If you are returning items valued over $100, we recommend using a trackable shipping service or purchasing shipping insurance. ISORetract™ does not guarantee receipt of your returned item.

Contact Information
For questions regarding returns, exchanges, or any other concerns, please reach out to our customer service team:

Email: info@isoretract.com
Phone: (385)-545-7010

---------------------------------------------------------------------------------Return Address:
ISORetract™
90 West 500 South #220
Bountiful, Utah 84010